Wednesday, October 10, 2007

THE PATH TO MEMBERSHIP

OVERVIEW: Often when churches begin discussion ways to “grow” their membership, they allow themselves to be distracted by the numbers, and forget that numbers are merely a marker for measuring how successfully we are performing our core mission, which is transforming people’s lives for the better.

Perhaps a better way to think of growth is as an expression of our “ministry of hospitality.” Our church is like a feast, a banquet, a party to which everyone is invited, and it’s our responsibility as hosts to make certain that everybody feels safe and welcome, and that they are getting fed, meeting the other guests, can find what they need, and are basically having a good time.

Research shows that first-time visitors to a church typically follow a predictable “path” to eventual membership, and that growing churches tend to be aware of that path, and take steps to help newcomers move along it smoothly as they decide for themselves whether or not a participation in the life and community of a particular congregation is going to be part of their own spiritual journey. The world may well beat a path to our door in search of a better mousetrap, but it helps if there are at least signposts pointing the way, so that they don’t accidentally become lost in the woods.

Step One: Attraction (Invitation & Recruitment) - “Come on in, the water’s fine!”

• This is typically the most difficult element to control, and the most expensive to influence significantly. But there are a variety of ways in which we can work to raise our profile and enhance our reputation in the wider community, and this goal should be pursued in an intentional manner.

• Our central location is also a valuable asset that contributes significantly to our public visibility. Small things like the Wayside Pulpit and our Reader Board can do a lot to attract people’s attention and invite them through the front door.

• Our Website is likewise a very important vehicle for encouraging “seekers” to visit our church in person. A “FAQ for Visitors” is being developed, and will be added to our homepage as soon as it is ready.

• Far and away the most effective method for attracting newcomers to our church is “word of mouth” combined with a personal invitation from someone they know. Thus much of our work in “recruitment” is actually creating the kind of environment where people feel comfortable inviting their friends, and creating the kind of institutional culture where that sort of invitation becomes normal.

Step Two: First Impressions - “Getting Your Feet Wet”

• This is VERY IMPORTANT! Although First Parish feels like a second home to many of us, visiting an unfamiliar church for the first time can be a very intimidating experience. Likewise, most first-time visitors to a church make up their minds within five minutes whether or not they will return a second time.

• Visitors and Members alike are warmly welcomed by a Greeter from the Membership Committee as they arrive in the Vestibule. Current Members are reminded to wear their name tags; visitors are invited to make a nametag, and also to sign our guest register or fill out a visitors card at the Greeters Table. The Ushers continue to distribute Orders of Service and the Sunday Bulletin (which now contains information specifically of interest to newcomers) as they have in the past.

• Visitors are explicitly welcomed to our church by the Worship Leader, and invited to coffee hour following the service. In the coffee hour, a “Newcomers/Welcome Table” containing information about First Parish and Unitarian Universalism is staffed by representatives of the Membership Committee. “Gold Cup Greeters” circulate through the coffee hour, introducing themselves to people they don’t recognize (something as simple as “Hi! I don’t think we’ve met before”), and personally welcoming them to the church.

• Follow -up postcards from the Greeters-on-duty are addressed and sent that same day to each first-time visitor. The names of these visitors are also reported to the office for inclusion in our “Prospective New Members” database.

Step Three: Returning to Explore - “Wading Right In”

• In addition to the postcard, a Welcoming Letter from the Minister is sent to each first time visitor, once again welcoming them to the church and inviting them to participate as they choose in a variety of activities designed specifically for newcomers (see below).

• If the visitor has indicated specific areas of interest on their visitors card, these are followed up separately by the appropriate volunteer in charge of that activity.

• “Permanent” nametags are made for each visitor, in order that we might more easily track those who return for a second time, and also so that each second time visitor finds something “belonging” to them waiting for them if and when they return.

• Approximately one Sunday per month there is a “Welcoming Conversation with the Minister,” where Newcomers have an opportunity to ask their questions about UU & FP in a semi-structured environment.

• As needed, a three-session “New UU” class is offered for individuals who are specifically interested in becoming members of the church.

Step Four: Commitment - “Taking the Plunge” (officially becoming a “Formal” Member of First Parish).

• Following completion of the New UU class, individuals are personally invited to become members of First Parish.

• Those who wish to become members sign the membership book, and are formally welcomed into Membership at a brief ceremony during the Sunday Morning worship service

• It’s important to recognize that the decision to become a member of a church is a very personal thing, and that some individuals will choose NOT to affiliate officially with the church, but will still participate actively in many of our programs and ministries. This is OK.

• SHORT CUT FOR “EXPERIENCED” UUs. Some individuals will arrive at First Parish already familiar with Unitarian Universalism, and perhaps having already been a member of another UU congregation. These individuals will be told that they are welcome to participate in the classes if they like, but may also simply join the church by privately signing the book after a conversation with the minister.

Step Five: Discipleship - “Going Deeper” (Making Your Membership Work for You)

• As part of their New Member orientation, each new member will be encouraged to find both some sort of program, activity, or “fellowship circle” which enhances their own spiritual life, and also to find some sort of volunteer opportunity which supports the larger mission and ministry of the church (see below). “One hand for the boat, and one hand for yourself.”

• It is important that a “catalog” of potential activities be visible and accessible to new members. Potential Fellowship Circles include participation in a covenant group or other Small Group Ministry, membership in the choir, enrollment in a life-long learning class, or participation in any one of the dozens of activities which take place here every year.

• The underlying goal here is not only to deepen and enrich the quality of each new member’s faith experience. We are also attempting to integrate them into our larger community in a meaningful and fulfilling way. A good benchmark for this process is the formula “Six friends in Six months.”

Step Six: Vocation - “Being Sent” by finding a personal ministry that supports the larger Mission and Ministry of the Church.

• Often there is a great deal of overlap between “Going Deeper” and “Being Sent.” But it would be a mistake to assume that every committee is a “fellowship circle,” or that volunteer work alone is enough to deepen someone’s faith experience in a meaningful way

• At the same time, it is important that new members (and long time members as well) recognize that their contributions large or small are important and appreciated, and that they are (to continue the nautical metaphor) valued members of the crew and not just passengers along for the ride.

• A membership/volunteer coordinator should work with the nominating committee to try to find a meaningful job for every person in the church. It can be large or small, it should be self-selected if possible, it needs to contribute in a recognizable way to the work of the church as a whole, and it needs to be recognized and publicly acknowledged as well. Simply committing to attend services regularly (and, of course, to greet the people sitting around you and sing the hymns enthusiastically) qualifies as a “meaningful job,” provided it is done in a meaningful and committed way.

No comments: